TSH architecture

The TSH consists of a modular architecture that provides for the deployment and management of a wide range of telematics program capabilities. The key modules shown diagrammatically above fall into the following architectural layers:

tsharchitectureCustomer Interface Layer – This web-based application suite facilitates all customer integration with the telematics program.

  • Service delivery measurement including time-on service and service closeout results
  • Automated blending of voice communications with vehicle data communications
  • Service workflow management, service scheduling, service queuing, telephony integration with automated customer record retrieval, support for multiple call centres
  • Self Service interfaces – Including web and mobile based portals allowing low cost service delivery. Services may include vehicle location display, SMS or email notifications of vehicle diagnostics results, or multi-vehicle fleet management
  • Reporting portal – Secure reporting framework allowing on-demand service and system reporting
  • Partner applications – Allows remote restricted access to program service providers such as roadside assistance providers, emergency services, insurance providers, etc.

Core Telematics Service Hub – The core system comprising of:

  • Service lifecycle management – subscription management using varied models, activation, renewal campaign management, etc.
  • Entitlement management – managing access to services as determined by the subscription model
  • Workflow, process and dataflow management – designed to ease agent burden and increase service delivery times
  • Configuration management & administration – allowing live service state changes with full audit and authorisation trail
  • Security management – sophisticated user rights and authentication system allowing varied service or channel access schemes

Device Communications Layer – advanced and robust M2M (machine to machine) interface layer

  • This architecture allows delivery of any service to any compatible technology
  • Device agnostic capability allows for flexibility, reduced overheads, rapid response to new requirements with minimal disruption to existing systems
  • Allows new communications methods to be added with minimal impact and reduced cost

External Data Interfaces Layer provides seamless data exchange with program sponsors and other program component suppliers