Intelematics has been providing motorists safety and security services since 1999. No other Australian organisation has a similar depth of operational experience in delivering these mission critical services to an automotive grade standard.
Through a long history of positive co-operation, Intelematics has developed a unique position of trust with each of the state jurisdictional emergency services providers. This close relationship means that Intelematics receives priority queuing for emergency calls and has evolved mature protocols for emergency call hand off and information exchange. To further streamline incident handover, Intelematics has developed a Web based information handover tool. This provide emergency services and our roadside partners with a pre populated form including customer details, vehicle location and other relevant incident and customer information.
Intelematics understands that a critical component in the delivery of operator based telematics services is the manner and competency of the customer service agents. Intelematics bring extensive expertise in designing the human experience of a telematics program to delight customers and provide robust and consistent outcomes. Intelematics is committed to working with its customers to ensure the highest levels of customer satisfaction across every point of customer interaction.
Examples of Intelematics' safety and security services include:
- Remote Alarm Monitoring
- Crash Detection
- SOS Response
- Breakdown Assistance
- Stolen Vehicle Recovery
- Remote Tow Monitoring
- Remote Door Unlock